Do I need a Freight forwarder?

 

The short answer is, yes. Freight forwarders provide services to export goods around the world on your behalf. If you intend to ship larger volumes of products or high-value items, most commonly by sea or air freight, the services of a freight forwarder will save your company time and money.

On the other hand, if you are exporting smaller volumes of goods or regular amounts of packages, it might be a better option to use a parcel courier.

There are indicators that you can spot in your company to determine if the services of a freight forwarder are suited for your business.

For example, if you notice that your customer service is lacking because you are focusing on other sectors of your business, you might need a freight forwarder. Customer service is extremely important for a successful business.

If you work on a tight timeframe, a freight forwarder can process and deliver your shipments on time. This is especially important with products that need to be shipped within a certain timeframe, for example, food and beverages.

Freight forwarders can advise you on the quickest routes for your shipments and can also advise you on the lowest costs. They will also be able to make you aware of any delays or issues regarding shipping in good time so that you can take the best course of action and rearrange your shipping dates if necessary. Taking shorter routes, especially when using sea freight means that you also lower your carbon footprint.

Also, freight forwarders offer diverse types of cargo insurance that will cover you for unexpected events and will even take control of the long and arduous process of claiming if you do incur any losses from shipments. 

Using a freight forwarder means that you can have peace of mind that these issues will be handled by a reliable and professional team of experts. This leaves you with the time to focus on other important parts of your business, knowing that you will not have to worry about remedying shipment issues on your own.

Another consideration to make is that if your in-house services are not well-versed in international shipping procedures, the learning curve can cause delays to your business, it is better to secure a freight forwarder to manage your shipments efficiently.

Make sure that you are using an experienced operator that truly meets your business needs by offering the services that it requires.

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